Last updated: July 1, 2026
Made-to-Order Items
All products sold by Lake Erie Clothing Co. are custom-printed on demand by our fulfillment partner, Printify. Because each item is produced specifically for your order, we do not accept returns or exchanges for buyer’s remorse, size issues, or change of mind.
Please review our size guides carefully before ordering.
What We Do Cover
We will replace or refund items that arrive:
- Damaged — torn, cracked print, broken seam, or any physical defect
- Misprinted — incorrect design, color significantly off from what was ordered, blurry or incomplete print
- Wrong item — you received a different product, size, or color than what you ordered
Time Limit for Claims
Claims for damaged, misprinted, or wrong items must be submitted within 30 days of the delivery date shown in your tracking information. Claims submitted after 30 days will not be eligible for a replacement or refund.
How to Submit a Claim
- Email us at hello@lakeerieclothing.com with the subject line: Order Issue — [your order number]
- Include your order number, a description of the problem, and clear photos of the item showing the defect or damage.
- We will review your claim and respond within 2 business days.
If we approve the claim, we will offer either:
– A free replacement shipped to you at no cost, or
– A full refund to your original payment method
We will let you know which options are available based on the circumstances. In most cases we will issue a replacement.
Items We Cannot Refund or Replace
- Items returned without prior approval
- Items damaged after delivery due to washing, improper care, or normal wear
- Orders where the customer provided an incorrect size, address, or other order detail
- Digital products or downloadable files (if applicable)
Sizing
We do not accept size-related returns. Each product page includes a size guide. If you are between sizes, we recommend sizing up. If you have questions about sizing before you order, email us and we will help.
Refund Processing
Approved refunds are issued to the original payment method. Processing time after we issue the refund is typically 5–10 business days depending on your bank or card issuer.
Contact
For any order issue, email hello@lakeerieclothing.com. Please include your order number in all correspondence.